1. Return Eligibility

You may request a return or replacement if:

• You receive a damaged product.
• You receive a defective product.
• You receive an incorrect product.
• The product is missing from your order.

Customers must report any such issue within 48 hours of delivery.

2. How to Request a Return

To request a return or replacement, please contact our customer support team with:

• Order Number
• Product Name
• Clear photos or videos of the product
• Description of the issue

Our support team will review your request and provide further instructions.

3. Non-Returnable Items

Returns or refunds will not be accepted for:

• Used or damaged products after delivery.
• Products damaged due to improper handling by the customer.
• Products returned without original packaging (where applicable).
• Requests made after 48 hours from the delivery date.
• Items purchased during special promotions or clearance sales, unless received damaged or incorrect.

4. Refund Process

Once your return request is approved and the product is received (if applicable), your refund will be processed.

Refunds will be issued to the original payment method within 5–7 business days, depending on your payment provider.

5. Replacement Policy

If you receive a damaged, defective, or incorrect product, we may provide a replacement instead of a refund, subject to product availability.

6. Order Cancellation

• Orders may be cancelled before they are shipped.
• Once an order has been dispatched, cancellation requests cannot be guaranteed.

7. Shipping Charges

• If the return is due to our error (wrong, damaged, or defective product), the return shipping cost will be borne by Tripti Mart Store.
• If the return is requested for any other approved reason, return shipping charges may be the customer’s responsibility.

8. Customer Support

If you have any questions regarding returns, replacements, or refunds, please contact our customer support team through the Contact Us page on our website. We will be happy to assist you.